FISH!

Imagine a workplace where everyone chooses to bring energy, passion, and a positive attitude to the job every day. Imagine an environment in which people are truly connected to their work, to their colleagues, and to their customers. In this engrossing parable, a fictional manager is charged with the responsibility of turning a chronically unenthusiastic and unhelpful department into an effective team. Down the street from her office is Seattle's very real Pike Place Fish, a world famous market that is wildly successful thanks to its fun, bustling, joyful atmosphere and great customer service. By applying ingeniously simple lessons learned from the actual Pike Place fishmongers, our manager discovers how to energize those who report to her and effect an astonishing transformation in her workplace.

Addressing today's most pressing work issues (including employee retention and burnout) with an engaging metaphor and an appealing message that applies to anyone in any sector of any organization, Fish! offers wisdom that is easy to grasp, instantly applicable, and profound - the hallmarks of a true business classic.

The phenomenal international bestseller FISH! told the story of a fictional company that transformed itself by applying lessons learned from Seattle's Pike Place Fish Market. Now, with FISH! Tales, readers can learn how people in real life businesses boosted morale and improved results by implementing these same principles. Here are specific and tested techniques that can be put to use right away in any kind of business or organization - even at home. And this book stands on its own, so newcomers to the "FISH! Philosophy" will be just as inspired by its examples as the millions who have already read or experienced FISH!

FISH! Tales focuses on four diverse workplaces:

1. An energetic call centre for a major long-distance phone company where the operators have so much fun that employee retention is no longer a problem.

2. A major hospital's neuro-renal unit where the nursing staff is known for its remarkable level of compassion and where customer service has been elevated to an art.

3. A car dealership that has transformed itself by getting creative and discovering that one of the secrets of salesmanship is finding the joy in making each customer's day.

4. A roofing company that inspired its employees to improve their teamwork and in doing so has seen a dramatic improvement in both its safety record and its customer satisfaction.

In all of the stories, real people discuss honestly and in their own words the difficulties they encountered while trying to transform their workplaces - and how they overcame reluctance, resistance, and employee burnout.

By applying the FISH! principles of Play, Make Their Day, Choose Your Attitude, and Be Present, FISH! for Life shows readers how to confront life's issues and to reach their full potential. With advice on such life issues as weight loss, personal finance, and relationships, the book is a roadmap for achieving personal happiness and well-being in all areas of life. After all, life shouldn't be work.